All orders are processed and shipped from the South Pacific.

Our contact details:
Phone from within the USA: 1 800 868 9064
Phone from within the UK: 0 808 234 7254

We are available by phone:
USA from 6pm EST to Midnight EST or
UK from 10pm GMT to 6am GMT
Sunday to Thursday

Fax from within the USA: 0800 544 0470
Phone / Fax from outside the USA: 1 800 544 0470

Physical Address:
Pacific Health Limited
Eluk Road
Pango
Port Vila
VANUATU

Postal Address:
Pacific Health Limited
P.O. Box 337
Port Vila
VANUATU

ph/fax +678 29333

We have multiple sites that are mirrored with each other and the products are advertised in either EURO, or YEN, or USD or GBP. This gives the customer the flexibility to choose their preferred currency that they would like to be charged in. You will be charged exactly what your online invoice states. It saves in International exchange rate conversion fees and alleviates differences in daily fluctuations in currency exchange rates.

The names of the websites are listed below:

www.inhousepharmacy.com Listed in USD
www.inhousepharmacy-europe.com Listed in EURO
www.inhousepharmacy-japan.com Listed in YEN
www.inhousepharmacy.co.uk Listed in GBP
www.inhousedrugstore.com Listed in USD
www.inhousedrugstore.co.uk Listed in GBP
www.inhousedrugstore-europe.com Listed in EURO
www.natural-hair.com Listed in USD
www.natural-hair.co.uk Listed in GBP
www.4cornerspharmacy.com Listed in USD

Order your medications with at least 4 weeks in reserve. Sometimes delivery can take longer than the norm and we can't preempt when this may happen (public holidays exempt). As a notice in the IRD stated: "An emergency on your behalf does not constitute an emergency on our behalf". Although we accommodate urgent requests, we will not be held responsible for you running out of medications because you aren't organized and then contacting us to blame us for our "slack service" as the order hasn't arrived in the "normal time". Be aware that delivery times are up to 14 days, that your order may be detained in customs for up to another 14 days or pending VAT charges.

We reserve the right to refuse any orders from those who prove to be continually unreasonable.

Shipping

Shipping is free, using REGISTERED POST.

You only pay for the cost of the products ordered.

A signature is required to release the package from the post office.

Once your order has arrived at your local Post Office they will attempt to deliver the order at the listed address.

If you are not at home at the time of delivery, a notice will be left with instructions on where to collect your parcel.

There will be no exceptions regarding the method of shipping.

Tracking numbers and online tracking will be made available to all customers as soon as the new website has been completed and operational. We are hoping for completion around MARCH 2008.

Until this time, the tracking information can be emailed to you when an order is placed. Please state in the comments box on the order page that you would like to be emailed with the tracking number and the administrator will contact you accordingly.

Alternatively, we can ship to a work address instead.

Delivery Times

Shipping using regular airmail takes between 7-14 days worldwide.

Please be aware that if customs hold your order pending import duties and taxed that they could hold your order for up to 14 days prior to contacting you.

It's been 14 days and my order hasn't arrived yet

1. We use regular airmail to ship our products and the post office to deliver our orders. Sometimes delivery can take longer than 14 days as we are subject to delivery delays due to public holidays, worldwide events etc.
2. Customs may have your order.
   It is not unusual for customs to hold the order for up to 2 weeks prior to contacting you.

If your order hasn't arrived within the standard 14 day delivery time; please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.

Reshipments

We are happy to replace any order that has not been delivered but on the following conditions:

1. 25 days has elapsed since the ship date
2. the shipping address provided to us is correct

If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the "return" postage has not been paid.

Customs Duties and Taxes / Credit Card Fees

Our statement "there are no hidden costs" refers to our company policy and refers only to our websites.

Paying for customs duties/taxes for importing medications and additional credit card fees are out of our control and are the responsibility of the customer. The company will not be made responsible for paying these taxes and fees incurred by your own government and bank.

If you are not sure if you will be charged for duty or VAT, please contact your local customs agent and enquire PRIOR to placing an order. Please do not contact us about VAT charges as we don't know. If you do not want to pay for VAT or customs duty, PLEASE DON'T PLACE AN ORDER.

United States Customers

There is no duty payable or VAT.

United Kingdom Customers

From JUNE 2005, UK residents importing goods into the UK will be charged VAT by UK HM Customs and Excise and associated administration levies incurred by the postal service.

As you know, we are based off shore, we are not based within the UK as it is illegal to supply or purchase any prescription medication within the UK without producing a valid doctor's prescription. However UK customs will accept the importation of medications - without requiring a doctor's prescription - as long as import VAT charges are paid. Therefore UK customs will charge the customer VAT accordingly.

There is no duty payable only VAT.

The HM Customs and Revenue website click contains more information under "internet shopping for UK residents".

VAT charges and associated costs are the sole responsibility of the customer; they will not be paid for by the company. VAT notices warning UK customers have been placed on the website since JUNE 25: under each product listing, shopping cart and check out.

Although we acknowledge that paying VAT is a new development for the UK, it is common practice for other customers residing elsewhere worldwide to pay VAT for ordering a product from overseas.

Payment Options

We accept the following credit cards: VISA, MASTERCARD.

From August 2007, we can no longer accept AMEX.

If your credit card starts with the number six (6xxx) we cannot process the credit card.

Refunds

We will refund for any product as long as the product can be resold. The products need to be unused, unopened, with an expiry date of more than 6 months.

Authenticity and Quality of Products

We purchase either directly from the manufacturer or from our pharmaceutical wholesaler. All medications listed are the authentic brand names unless otherwise stated eg generics and all our medications are shipped using the original packaging with safety seals and registered trademarks.

We do not ever repackage the products unless the product is sold in blister strips (but we list this).

The only differences that a customer may perceive is that the packaging may be different compared to what they are used to. This is due to where in the world the medication is manufactured; US manufactured products may be packaged in bottles compared to UK packaged product in blister strips and a box.

Every product has a product image included on the website so you will know what to expect on delivery.

Please be assured that the products are of the highest quality purchased from reputable sources.

   Inhouse Drugstore